Privacy policy
Last updated: October 2025
1. Introduction
Peace of Mind Pet Services (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information.
This Privacy Policy explains how we collect, use, store, and protect the information you share with us when you use our services, website, or contact us directly.
2. Who We Are
Peace of Mind Pet Services
Lytham St Annes, Lancashire, United Kingdom
We are registered with the Information Commissioner’s Office (ICO) for data protection purposes.
3. Information We Collect
We may collect the following information when you enquire about or use our services:
Contact details: name, address, email, and phone number
Pet information: name, breed, age, health needs, behaviour notes, vet details
Service details: booking dates, visit preferences, keys or access instructions (where provided)
Payment information: records of invoices and payments (we do not store card details)
Website data: anonymised analytics such as IP address, browser type, and device data
4. How We Use Your Information
We use your data to:
Provide and manage pet-care services
Communicate with you about bookings, updates, or emergencies
Maintain accurate service and invoice records
Meet legal, insurance, and accounting obligations
Improve our website and customer experience
We will only use your personal information for the purpose it was collected, unless reasonably required for a related purpose compatible with the original intent.
5. Legal Basis for Processing
Under the UK GDPR, we process your personal data based on the following lawful bases:
Contract: when data is necessary to perform our services or take steps before entering a contract.
Consent: where you have given clear consent (e.g., marketing or testimonials).
Legal obligation: where processing is necessary for insurance, record-keeping, or regulatory reasons.
Legitimate interest: for purposes such as improving services or ensuring safety.
6. How We Store and Protect Data
All personal information is stored securely — either digitally in encrypted systems or in locked physical files.
We restrict access to authorised personnel only and regularly review our storage practices to ensure compliance with ICO standards.
7. Data Retention
We retain personal data only as long as necessary for service provision, legal compliance, or insurance purposes.
After this period, data will be securely deleted or anonymised.
8. Sharing of Information
We do not sell or trade your information.
We may share limited data only when required:
With veterinary professionals in an emergency
With insurance providers for claim purposes
With legal or regulatory authorities where required by law
All third parties are required to respect your privacy and comply with UK data-protection laws.
9. Your Data Rights
Under the UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion (“the right to be forgotten”)
Object to or restrict processing
Request data portability
To exercise any of these rights, contact us at [email protected]
We will respond within 30 days.
10. Cookies and Website Analytics
Our website may use cookies or tracking tools to understand how visitors use the site and improve functionality.
Cookies can be managed or disabled in your browser settings.
Analytics data is anonymised and cannot identify you personally.
11. Third-Party Links
Our site may contain links to external websites (for example, booking forms or partner pages).
We are not responsible for the privacy practices or content of other websites.
Please review their policies before providing personal data.
12. Updates to This Policy
We may update this Privacy Policy periodically.
All updates will be posted on this page, and the “Last updated” date will be amended accordingly.
Peace of Mind Pet Services
Lytham St Annes, Lancashire, United Kingdom
